Return policy We offer a 14-day money-back guarantee for subscribing to LeadSender. Within 14 days from the moment you pay for the Service, you have the right to request a refund from LeadSender for the remainder of your funds that were not used during this service usage period. In the case of annual tariffs, we commit to returning a portion of the amount you paid for the tariff, proportionate to the unused time remaining after requesting a refund. You must specify the reason for the refund in your request.
The request processing period is 7-10 days from the date of the request submission.
Bonus funds, extra days granted through promotions, are non-refundable.
Each request is considered individually, in the order received, and its processing takes time. The manager handling refunds will provide you with information about the status of your request.
After your refund request is approved, the manager will inform you. The actual refund process may take several weeks, depending on the payment method, your bank, and other factors.
If WhatsApp prohibits or blocks the provision of WhatsApp message sending services in any form, or cancels/repeals the right or license required by LeadSender for sending WhatsApp messages.
If you specified a refund method different from the account replenishment or service payment method in your refund request in case you violate applicable laws, contract terms, or service usage rules and use LeadSender for unlawful, illegal, and prohibited activities. Or if you specified a refund method different from the account replenishment or service payment method.
Refunds are processed using the same method as the purchase. We always refund funds in the same payment method through which we received the funds from you. For example, if you paid for the service with a VISA/MASTERCARD card, the refund is processed by canceling the transaction (refund), and as a result, the refund can only be made to your VISA/MASTERCARD card. The refund processing time depends on the payment method used.
When processing a refund, a service fee or bank/payment system commission for the refund may be deducted from the refundable amount.
